General
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Q: How do I install this alarm system? Do I need technical knowledge?
A: Basically our alarm system is DIY (Do It Yourself). What you need is a hammer and a screwdriver, preferably a power drill. This way you can install your alarm system neatly. For a small fee, we / dealers will install it for you.
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Q: Will I get any false alarms?
A: Yes, this will happen, especially when there is lightning and thunder. Other than that, occasionally when a bird fly into your premise or when you have domestic animals like dogs and cats.
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Q: Will this alarm work without a telephone line?
A: It will perform the same; meaning that the alarm will trigger when an illegal entry is detected. However, without the telephone or land line it cannot auto-dial to the pre-set numbers. We have a GSM accessory to compliment it. All you need to do is to get a SIM card.
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Q: What happen during power failure? Will I be still being protected?
A:Yes. We have back-up batteries compartment in the Control Panel. You can also have the option to use an UPS (with rechargeable batteries) adapter.
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Q: This alarm system is made in China. How can you assure me quality?
A: Just like most electronic products even the reputable brands, assembly takes place in China. The important issue is that we are using quality chips and ICs, namely from USA, Japan, Korea, Russia, Taiwan & China. Couple with the low labour costs, these alarm systems become more affordable. We have proper certifications to support it.
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Q: What will happen if this alarm system fail to perform as what you claimed?
A: We are very confident of our quality. We provide 2 years warranty on our products.Should there be any manufacturer defects, we will swap 1 to 1 within the warranty period. However, we are not liable due to negligence.
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Q: How many areas can I cover my home / premise?
A: Our systems can at least cover up to 99 points /areas of your home or premise. This should be more than adequate even to cover a warehouse .
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Q: Your system and accessories are using batteries. Isn't it troublesome?
A: Yes, our systems largely based on dry cells for back-up incase of power failure. Because its wireless, we need batteries for the accessories and we have low battery indicators on our accessories. On the average, the batteries can last around 6 months.
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Q: You are using RF (radio frequency). It can clash with my neighbour's remote control items like auto gate, cars and other systems. How can we prevent it?
A: This can only happen between 1 out of 6561 systems within a 50 meters radius range for semi digital system. For fully digital system, within the same range 1 in 2,400,000 sets. Should it really happen, we will replace the system with a new set.
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Q: How far an area you can cover?
A: Door contacts can transmit up to approximately 50m, Motion sensor can detect at a range of 10-12m (minimum 30ft) and our control panel can receive transmission up to 50m radius.
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Q: How is you alarm system compare to others?

A: Apple to apple, our Hanter system is basically reliable, comprehensive, user friendly and yet very affordable. True value for money.
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Q: What kind of warranty do you cover?
A: Our manufacturer's warranty applies on all our products be it whether it is the control panel or accessories. Two(2)yrs on Control Panel, One(1)yr on Switches and Sensors, and finally Six(6)months on the Remote Controls.
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Q: When I lose my remote control, what shall I do?
A: Just give us or our dealer a call, a replacement will be done immediately.
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Q: I have heard that wireless alarms give a lot of problems. So what so special is your Hanter alarm system?
A: The reasons that we have such confidence are due to our product quality and specifications. Thus, our customers can eat, sleep, play and work with no worries that your properties are protected at all times
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Q: What is the difference between HM 2078 and HM 2088?
A: The main difference is that HM 2078 is a semi digital system which can be activated through remote controls or any phone, and the HM2088 is a fully digital which can be activated even on its panel. Their basic features are the same, except that HM 2088 has a couple of extra Home Smart memories.
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Q: How can I trust Hanter Marketing to provide the service for the next 5 years?
A: Well, anything can happen. Our shareholders are successful & experience businessmen and top executives in public listed corporations. They have invested strongly local and in China and we are the only international marketing office of these alarm systems for Asia. We are here to stay to build our network in Asia to build Hanter Marketing Sdn Bhd into a strong and financially successful company.
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